movi4u Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how movi4u ("movi4u", "we", "us", "our") collects, uses, stores, and discloses personal information in connection with your use of the movi4u website at movi4u.bet and all related services (collectively, "the Platform"). This Policy forms part of movi4u's broader legal framework, which includes the Terms and Conditions and the Responsible Gaming Policy.

By accessing the Platform, registering an account, or making use of any movi4u service, you confirm that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not use the Platform.

movi4u is committed to handling personal data responsibly and proportionately. We collect only what is necessary, retain it for no longer than required, and apply appropriate technical and organisational safeguards to protect it against loss, misuse, and unauthorised access.

2. Data Controller

For the purposes of this Policy, movi4u is the data controller responsible for your personal data. If you have questions about this Policy or wish to exercise your data rights, please contact us via live chat or at the following address: [email protected] (plain text — not a clickable link).

3. Personal Data We Collect

movi4u collects personal data in the following categories:

• Registration Data: Your full name, date of birth, email address, mobile number, and residential address as provided at account creation.
• Identity Verification Data: Copies of government-issued identification documents such as a national identification card, passport, or driving licence, submitted for age and identity verification purposes.
• Financial Data: Your payment method details (for example, your registered bKash or Nagad mobile number, or the last four digits of a Visa or Mastercard card), transaction history, deposit amounts, and withdrawal records. Full payment instrument numbers are never stored by movi4u.
• Account Activity Data: Login timestamps, betting history, game session data, bonus usage records, and responsible gaming tool selections.
• Technical Data: IP address, browser type and version, device type, operating system, screen resolution, and referring URLs collected automatically when you access the Platform.
• Communications Data: Records of your interactions with the movi4u support team, including live chat transcripts and any written correspondence submitted to [email protected].
• Cookie and Analytics Data: Session identifiers, preference settings, and aggregated, anonymised usage patterns collected via cookies and similar tracking technologies as described in Section 8 of this Policy.

movi4u does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless such information is voluntarily disclosed by the player in a support interaction. Where such data is inadvertently received, it is not processed for any purpose beyond addressing the specific support matter and is deleted as soon as that matter is resolved.

4. Legal Basis for Processing

movi4u processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to create and manage your account, execute deposits and withdrawals, and deliver the services you have requested.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and fraud prevention duties.
• Legitimate Interests: Processing carried out for movi4u's legitimate business interests, including platform security, fraud detection, service improvement, and internal analytics — provided those interests do not override your fundamental privacy rights.
• Consent: Processing based on your explicit consent, including the use of non-essential cookies and the delivery of personalised promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

movi4u uses the personal data described in Section 3 for the following purposes:

• Creating, maintaining, and verifying your movi4u account;
• Processing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods;
• Conducting identity and age verification to ensure all registered players are 21 years of age or older;
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities;
• Providing customer support via live chat and email;
• Sending account-related communications including transaction confirmations, security alerts, and policy updates;
• Delivering promotional communications and bonus offers where you have consented to receive them, including seasonal campaigns tied to BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh;
• Administering responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests;
• Improving and optimising Platform performance and user experience based on aggregated, anonymised usage analytics;
• Complying with applicable legal and regulatory obligations.

6. Disclosure of Your Personal Data

movi4u does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties solely to the extent necessary for the purposes described in this Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment service providers, for the purpose of processing your deposits and withdrawals;
• Identity Verification Providers: Third-party services used to verify your identity and age in compliance with our legal obligations;
• Game Content Providers: Studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive anonymised session data necessary to operate their game content on the Platform;
• IT and Hosting Providers: Cloud infrastructure and hosting partners who store Platform data on movi4u's behalf under strict data processing agreements;
• Legal and Regulatory Authorities: Where movi4u is required by law, court order, or regulatory direction to disclose personal data to a competent authority.

All third parties with whom movi4u shares personal data are contractually required to handle that data securely and to use it solely for the purposes for which it was disclosed. movi4u does not authorise third parties to use your data for their own independent marketing or profiling purposes.

7. Data Retention

movi4u retains personal data for the period necessary to fulfil the purposes outlined in this Policy and to comply with applicable legal retention requirements. As a general guide:

Data Category	Retention Period
Account registration data	Duration of account plus 5 years after closure
Identity verification documents	Duration of account plus 5 years after closure
Financial transaction records	7 years from date of transaction
Betting and gaming history	Duration of account plus 3 years after closure
Support communications	3 years from date of last interaction
Technical and log data	12 months from collection
Cookie and analytics data	Up to 13 months from collection

Where you request deletion of your personal data and movi4u is not subject to a legal obligation to retain it, we will action your request within 30 days and confirm deletion in writing.

8. Cookies and Tracking Technologies

movi4u uses cookies and similar technologies to deliver and improve the Platform. The following types of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged into your account. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the Platform, which pages are most visited, and where errors occur. This data is used solely to improve Platform performance and user experience.
• Marketing Cookies: Used only where you have given explicit consent to receive personalised promotional content. These cookies help ensure that promotional communications are relevant to your account activity and interests.

You can manage your cookie preferences through your browser's privacy settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect certain personalisation features. Strictly necessary cookies cannot be disabled via browser settings without disrupting core functionality.

9. International Data Transfers

movi4u may transfer personal data to servers or service providers located outside Bangladesh where necessary for the purposes described in this Policy. Where such transfers occur, movi4u takes appropriate steps to ensure that your data receives a level of protection consistent with applicable data protection standards, including the use of contractual safeguards with receiving parties.

10. Your Data Rights

As a registered movi4u player, you hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data movi4u holds about you at any time.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held on your account.
• Right to Erasure: You may request deletion of your personal data, subject to movi4u's legal retention obligations.
• Right to Restriction: You may request that movi4u restrict processing of your data in certain circumstances, for example while a dispute regarding its accuracy is resolved.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the movi4u support team via live chat or by sending a written request to [email protected]. movi4u will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, with prior notification to you.

11. Security Measures

movi4u implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the movi4u Platform;
• Encrypted storage for identity verification documents and financial records;
• Role-based access controls that limit internal access to personal data to authorised personnel only;
• Regular internal security reviews and vulnerability assessments;
• Incident response procedures for the detection and management of data security breaches.

While movi4u takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

12. Children and Minors

movi4u is strictly intended for adults aged 21 and above. The Platform does not knowingly collect personal data from individuals below the minimum age of 21. Where movi4u identifies or has reasonable grounds to believe that personal data has been collected from a person below the minimum age, the associated account will be closed immediately, all data will be deleted, and any deposits will be returned to the originating payment method where possible.

If you believe that a minor has registered on the movi4u Platform, please contact our support team immediately via live chat or at [email protected].

13. Changes to This Policy

movi4u reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via their registered email address or mobile number in advance of the changes taking effect. The "Last updated" date at the top of this Policy will reflect the date of the most recent revision. Your continued use of the Platform following notification of an update constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the movi4u privacy team via:

• Live Chat: Available 24 hours a day, seven days a week via the Platform.
• Email: [email protected] (plain text — not a clickable link).

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.